Audible Illusions M3B question


I month ago I decided to trade in my older AI Modulus 2 for a new M3B, sending in my money for a trade-in and have heard nothing since. My emails have gone without response, and phone calls to Jerry (described as service manager) are not answered and with no voice message ability--just rings. Needless to say, I am becoming worried that I've been scammed by these folks. Has anyone encountered similar issues? Any suggestions?
aquaticdoc

Showing 9 responses by aquaticdoc

Did manage to speak with Jerry this morning, and he retrieved all of my information quickly and accurately. He said that it should "not be long now." Did not give specifics as to what precisely that meant, and I believe it is as stereo5 said, that it is probably a 3 person company, but the price of something equivalent in quality is a multiple and I'm not in a hurry so I'll hang for the moment.
Sorry to have yet another living in my world. Same response, same frustration. It would be useful to know if anyone has actually gotten their promised M3B unit in the last year. 
I’ve gotten more than 3 recent calls each about my order, and all promising delivery in early August, all consistent as to what remains finishing (at this point connecting power supply and burn-in testing), all from Jerry so I believe it will happen. I’ll post when it arrives.


Finally received my Audible Illusions Modulus 3B last week, ordered in late April, so quite a wait. I kept my functioning trade-in unit until this guy arrived. The unit arrived perfectly packed, and plugged it in. The manual states that it needs a week's time to run in, so I've left it running--even though it sounded wonderful immediately on plugging it in. While there may be a difference since, I cannot tell. The unit is beautiful, with the blue lights behind the knobs. I do not find stepped attenuators problematic. The packaging fit my old Modulus perfectly so sending the old unit back was not an issue. They now do live in FL. 
Thanks. I mostly listen to digital content, although I have a high end turntable but have donated much of my vinyl content to NPR. I'm happy with the volume level thus far. We're moving to a new listening environment and time will tell. But the acoustic environment in my current study is amazing. So I'm a happy camper.
BTW, I did remove the 12 beautiful gold hex screws fastening the top ands the beautiful guts of the unit. 
I certainly can understand the frustrations. My first AI M1 provided faultless service for over 15 years, with no new tube replacements needed. This new M3B sounds superb, and thus far. no issues whatsoever. Personally, I have no issue with the stepped attenuators. The unit is dead quiet. The soundstage open and clear. Diane Krall sounds like she is in the room. 
My experience was somewhat the same, in that there were always reasons or excuses for the delay, but when I finally did get a projected delivery date, it was accurate. I was pretty convinced that I might have to go through legal avenues, but that did not happen, and the company has been on the money with the return process--and I am extremely pleased with the product. It was both worth the money and the wait.

My M3B took forever, but has worked perfectly, used no new tubes, and sounds wonderful..Jerry may not even have a 3 person operation, I’m a very satisfied user though, and have not needed anything better than this preamp, especially as my hearing deteriorates… Sad but ubiquitous as another association with the fact that there is no cure for the common birthday, as John Glenn commented.