audible illusions m3a

No personal experience, was interested at one time, to be honest the output impedance was a serious concern for me, but the infamous reputation for customer support ultimately scared me off.

I also had an AI preamp, the best phono stage I ever had was in it. I sold it before ever having any problems.

If it's not warranty work I would try Ric at EVS. 
http://tweakaudio.com/EVS-2/index.html

He used to build those preamps when he worked at AI. He does not however have a very high opinion of Art and has some rather interesting stories of how Art acquired the company.

Is it really that bad?

I'm a victim. You should have a back preamplifier lined up in case (when) their return date comes and goes.

[Hint] After your first phone call use other peoples phones to get through. 

Do a search on here under:  "audible illusions customer service ".  Not the best in the industry.  Might take awhile to get a hold of them.

here's google link http://www.audibleillusions.com/contact-us/