Are the folks at Vandersteen ok?

I can't tell you enough how supportive Richard is.   I moved my Vandersteen 5A's to Arizona from New Jersey where they was expertly set up, but there was no Vandersteen dealer here in Arizona I could call on for the new placement.  When Richard heard I was in need of help He called Me and helped me with my setup.  He gave me things to do/check, and when that was completed we went on to the next phonecall/task.  A couple of years later, I heard some noise in my left speaker...sent the midrange to Richard for repair.  It was checked to be in perfect shape - I sent the tweeter - that too was working well.  Richard called to see if he could help with the issue further...instructed me to send the crossover....I sent that with the amp and hi pass filters for battery replacement while it was there for the checkup.  Richard found something in the crossover - but when I got it back it hummed.  He again helped me with that issue.....the system is amazing again.  Richard, and John, from AudioConnection in New Jersey are the very best of the breed. 

Stereo 5 - Jovial???

Blindjim......interesting read.   I agree everyone should be nicer to each other.  On the other hand you don't really know the situation Stereo5 et al is talking about. Dealing with the public can be very tricky and nuance has a great deal to do in communication with typed words...  There are many that have good experiences with Vandersteen.  He answers questions on his website continually, can always be contacted by phone if he's in his office, and in truth has provided great value with his products at nearly every price point/performance level, and is apt to stay in business for many years.   He provides updates to his products when economically feasible for his customers.  He attends seminars around the country.  Vandersteen is valuable for us in the audiophile community, and I and many others wish him continued success.