Are Lyra Cartridges Repairable to 2nd Owner?

I have a low hour Lyra Kloes that has a problem internally and needs repair. I am the 2nd owner. My dealer says AudioQuest just gives a credit that depends on age towards a brand new cartridge and doesn't send it away to get looked at.

I was sure that I had read some of Jonathan Carr's post here saying Lyra cartridges could be repaired. Are they only repaired under the 1st year warrantee to the original owner and not after that?