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Anyone talked to Dean from PSE?

Has anyone got a hold of Dean from PSE? I sent a set of Studio MK V amps in for repair over a year ago. I spoke to him quite a few times and he always told me he was just getting to them. Now over the last two months I have not been able to get a hold of him. His phone number was disconnected and sent to a new number. I get his answering machine every time I call. I leave messages every time but he has not got back to me. Did he go out of business?
pal
geor
37 posts
 
Thanks for the reassurance. The Studio V's really are that good and I was really lost as to how to replace them for anywhere near the price.
Geor
pal OP
159 posts
 
I received my Studio V amps back yesterday. They are working fine. I still think 14 months is a little long for repair.
geor
37 posts
 
I agree. I'm on month 7. I guess I'll just have to be a squeaky wheel and call a lot.
-George
geor
37 posts
 
Bad news. It's been close to a year and depite repeated attemps (including off-forum e-mails to jallison) I have nothing: no phone call, no e-mail, no amps. I've even left a message asking Dean if he would like to just pay me for the things and keep them. All this because of a faulty switch which could have been fixed locally. Dean said he could do an upgrade at the same time, so I sent both amps. If he had told me it would take a year or so I would have politely said thanks but no.
I hope this can spare another PSE owner the frustration and dissapiontment that I have endured. My only recourse at this point is the legal system, which I just hate to even think about, but else can a person do?
mikesinger
572 posts
 
spoke to dean today (9/30/05).

in speaking with him (wont go into to much detail), this has been a trying year with trying circumstances(family, new house, and real life situations that can suck the life out of a ya ) and unfortunatly this have happened...

the good news is he is still around and good health and family intact ( remember john (forgot the last name) from eagle who disappeared in the 80's/90's??? without a trace)... in speaking with him he is getting pse projects done (slowly but surely) and is embarsassed about what happened..

he will get caught up ( and i apologize on his behalf)... the real question is how long and will some of designs make it market under different situation/mfg. ( unique phono stage and a couple others). i hope dean deceides to start up again... he makes great gear at a more than reasonable price and his new stuff is really, really unique..

when you do contact him by phone.. would suggest keeping your cool and not losing it ( chances are your turn around might be quicker...

hope that helps.
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