Anyone talked to Dean from PSE?

Hi,
Well now I'm really worried. I sent my Studio V's in for repair/modification in Nov. 04. I talked to him a couple of times after that, but he doesn't answer anymore and has never returned calls. Same story he's waiting for parts, been busy etc. Do you think a letter from an attorney would help? I have a friend in the area who might know one.

George

Thanks for the reassurance. The Studio V's really are that good and I was really lost as to how to replace them for anywhere near the price.
Geor

I agree. I'm on month 7. I guess I'll just have to be a squeaky wheel and call a lot.
-George

Bad news. It's been close to a year and depite repeated attemps (including off-forum e-mails to jallison) I have nothing: no phone call, no e-mail, no amps. I've even left a message asking Dean if he would like to just pay me for the things and keep them. All this because of a faulty switch which could have been fixed locally. Dean said he could do an upgrade at the same time, so I sent both amps. If he had told me it would take a year or so I would have politely said thanks but no.
I hope this can spare another PSE owner the frustration and dissapiontment that I have endured. My only recourse at this point is the legal system, which I just hate to even think about, but else can a person do?

I think an important thing in business or any relationship is communication (as outlined in Audiogon's policies for eg.) A quick call or E-mail to say 'I haven't left the country', or 'don't worry you will see your amps again someday' would help a lot. I have been very polite in my calls.
I've been in the situation of being behind in my work, or not being there when a customer wanted me there and you have no idea how angry and vengefull and spitefull the reactions have been.
Music has been one of the few enjoyments I have, but I just can't seem to listen to my lopsided system much these days. So I will remain calm, keep checking with my neighbour to see if he wants his amp back, and wait.

Good news! I finally received my Studio V amps. Dean did the upgrade and repairs at no charge, but it took 21 months and a lot of polite harrassment on my part. The amps sound better than ever, and I am grateful to have them back. If you ever need repairs on PSE equipment, try a local shop first - which is what I did but the guy said he wouldn't work on them - too many unknowns &/or too difficult.

Yes it probably was one of the most frustrating experiences I've gone through.

But the amps sound even better as they burn in. Dean said he did not use some 'super parts' which were not as important to the sound as the upgrade and which could be easily changed later, meaning by someone else locally. He just wanted to get them back asap after I had gotten his attention. I did offer to pay - he had quoted a figure of over $100 (each?) - but he said he would cover the expense.

For the record I am not a tweaky guy, I just want to listen to good music. System, short version: LP12, Grado, Magnum Dyna, Meridian 508, ARC, A.Physic, XLO These amps are much better than the B&K 200w (model ?) my neighbour graciously lent me; and are as nearly/or as good but different than the Pass aleph 30 also from my neighbour (thanks again Bob!) They definately run cooler than the Pass which can double as a space heater in winter.

So, in the end, I think Dean is a good guy. He's not the best communicator or empathizer and most of his considerable grey matter is in the engineering dept. In my case, procrastination stems from perfectionism and maybe that's part of it. Or maybe not.

Thanks to the Audiogon community for your support and comments.

George