Anyone have a Roon Nucleus One? Your experience positive or negative?

Of any product or service offered in the entire world, Roon has the #1 worst customer service. I could say they have "no" customer service but they are worse than that.

Update on older topic.

I bought the Nucleus specifically to run a HiFi Rose RS 130 and it works flawlessly. I am disappointed in the UI on the Rose. The Roon application is far and away better and user friendly.

Since the RS 130 has no DAC, isn't it just something stuck in between that has no use. I am new to the thought of Roon, but wouldn't the Nucleus One simply connect to a DAC? what does the RS 130 do for your setup? Is the Nucleus One just a cheap streamer that requires another high quality streamer after it to improve the sound?

Yes you are correct the Roon does everything the Rose does. I bought the Nucleus to try Roon and consolidate my music from different sources and because I like the sound of the Rose just really not the user software as much. 

Would you say that having the Rose 130 after the Nucleus One improves the sound, or is that just the way it all worked out? I really like that Rose 130, but if the Nucleus One can sound similar going to my DAC, I may have to get over the beautiful looks. Thank you 2psyop.