Anyone else having trouble getting Wadia repairs?

Just wanted to know if anyone else is having trouble getting timely repairs from Wadia? Its been two months since I brought my 830 into an authorized dealer and he sent it off to them. Heard from the dealer after two weeks, he gave me an estimate of the cost and what needed to be replaced and thats the last I've heard from him. Called the dealer today and the person who does the front desk says she cant find any paperwork on it and will have to ask the proprietor. Is this the usual run-around by the dealer, or is there a problem at Wadia's end? Any thoughts on my next course of action? Any help would be greatly appreciated.