Anyone else having trouble getting Wadia repairs?

I had a problem with them some time ago where they had my 830 for months (maybe 8). At the time, the excuse was that they were going through a re-organization (which they were), and as far as I can tell, were out of business for a while. I've not heard anything about them going through another re-org, but maybe this is jsut busioness as usual for them. Try calling them directly. Until you speak to them, you will not know if it is them or the dealer that is giving you the runaround. You probably would have been better off sending it to Great Northern Sound, as they are an authorized repair facility, and will at least give you an honest answer of how long the repair will take.

Also, sadly, this seems to be the norm for many brands, that the shop will have hte unit for months. At the cost of the equipment new, and the cost of repairs, this is a disgrace, but there are manyh threads of people who have had bad repair experiences.

I called wadia once about a 64.4 D/a and the "*young man who answered swore to me that I was out of my mind and that the 64 *had an XLR input. Trust me they are hard to miss.
I've also had it happen that they took 2-6 months to answer email. GNS responds quickly. Hindsight won't help you now, but next time.

call wadia....something is amiss with the dealer..

Mitch

This is a laser product and like a light bulb they eventually need repair. Remember that your 830 was not built yesterday, but you are lucky. You purchased a product from Wadia, Be patient, they can still get parts for this unit. And even if they closed the doors, and filed chapter something, the absoloute worst case you could get your unit serviced by GNS. (not that Steve is a bad guy either)

I can not say the same for most other CD units that are 3+ years old from other manufacturers that can no longer support product because lack of replacement drives, etc. Then what do you do?

Wadia just annoounced several new products at the CES show. (and they look to be very nice) What would make you think that they would be having troubles?

Your problem is with your dealer finding your paperwork, why would you go and flame Wadia on this forum, These guys build product with the best long term CD drives available, state of the art decode chips and software, and rugged power supplies.

Your have to use your head, This is the equal to saying bad things about your car mechanic while your car is up on the lift. If it was my CD repair facility I would not be in a big rush to repair your unit.

Thank you all who responded, I found your input very insightful and helpful. Edwards, my post was very respectful and I did not knock Wadia, I simply asked if anyone else was experiencing a similar problem in getting timely repairs done. I think two months is the point where you can start to ask "where is my unit"-and if Honest1's experience with a repair taking 8 months is "business as usual", then maybe manufacturers shouldnt be surprised if high end audio business dwindles. I'm sure the problem is at the dealer end, but my inguiry was to see if anyone had trouble at the manufacturer's end.

i have had success contacting Wadia directly regarding other services. their contact info can be found on their website: http://www.wadia.com/company/email.htm
best of luck.
scott

Someone who has been involved in phases of this business ranging from manufacturing to sales, explained it to me like this: You have a small company with a fixed number of employees. Nobody can predict future sales and the company wants to keep it's workers working. This can result in back orders. Now, management has a choice: Fulfill a backorder for a customer who can cancel his order (and lose a sale) or work on your warranty repair (you aren't going anywhere).