I own Krell Gear, live in CT and have dropped and picked up gear for repair / service. They have always been a bit slow to respond, I’ve found email was the best way to get an update or response. The last time I visited their offices / manufacturing site was likely a couple years back. Seemed to be a very lean crew but those that were at the company seemed to be passionate about Krell and seemed to have been with the company for quite awhile. They had a resurgence with the release of the XD amps which are fantastic in my opinion, Walter Schofield joined the management team and seems like they were making quite a comeback. Something happened and Walter ended up leaving the company, once that happened, seemed like they lost momentum. Krell is an Iconic Brand, hopefully they’ll carve a path forward after Rondi’s passing (RIP). She stepped back in to save the company after Private Equity had made a mess of things. My local HiFi shop had a lifelong Krell employee on staff, from what he shared, Rondi stepped back in out of a passion, loyalty to the employee’s. It will be really sad for the HiFi community if Krell fades away, was such a huge brand in the space back in the day.