Anybody ever dealt with Safe and Sound audio

Haven’t been to their location but have had multiple excellent transactions with them.

Yes 

I bought a open box from them that was a great value.

overall, they are reliable. My friend had to deal with a salesmen who didn't let him return a faulty equipment. Probably it was just a bad day.

Good guys to deal with for sure !!   If someone couldn't return something faulty there i would imagine it was a car audio product , and they'd probably ask you to deal with the mfg.  Not out of norm for car audio .   They do a lot of custom car and bike audio.   I'd be very surprised if they didn't stand behind something .  Especially home audio. 

Excellent showroom. I purchased a transport from them in the fall.   I bought a transport over the phone and was going to have it shipped.  Then I said hold on, I want to check out the next model up.  I ended up going there  buying that. 

Ask for Aaron.  

it was a pair of speakers, faulty from day one. Eventually it was resolved.