Good guys to deal with for sure !! If someone couldn't return something faulty there i would imagine it was a car audio product , and they'd probably ask you to deal with the mfg. Not out of norm for car audio . They do a lot of custom car and bike audio. I'd be very surprised if they didn't stand behind something . Especially home audio.
Excellent showroom. I purchased a transport from them in the fall. I bought a transport over the phone and was going to have it shipped. Then I said hold on, I want to check out the next model up. I ended up going there buying that.
Ask for Aaron.