Amp Warranty Repair - What's an acceptable timescale for turnaround?

There’s an awful lot of generalization going on here, and not a lot of facts to work with.  What product for example? We had a situation recently with an internationally respected speaker brand that was unable to supply parts for a speaker model still under warranty.  We negotiated a trade up for the owner who was willing to pay for a better model he wanted, and received 100% refund on his unrepairable ones. If the manufacturer is having trouble sourcing parts for an obsolete model, maybe they should offer you a similar deal.

I am sorry for your troubles. These companies that mistreat customers need to be called out.

Tascam is the worst I have ever dealt with.

Here is my story of VERY poor repair service.

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ozzy

My experience with Balanced Audio Technology was stellar. Last year my 20 year old VK-30 preamplifier threw some strange errors. Steve at BAT first walked me through some reset instructions, but the problem would not go away. He provided an RMA number and I double-boxed my preamp on a Saturday, it was picked up by UPS on a Monday for a trip from NJ to Delaware. On Tuesday I was informed of the prognosis, work was performed for a reasonable fee and it was back in my hands by Friday of the same week!

Many thanks everyone for replies and advise - it is much appreciated! 

I accept, and apologize for the fact that I am being frustratingly vague regarding details about the product and the distributor. That's because the only thing I am certain of is that I delivered the Amp in person to the dealer on the 1st February. 

I don't want to 'name and shame' at this stage because for all I know there was a delay between him receiving and forwarding the unit, or it could be on its way back to me as I type! Perhaps the distributor is struggling with a health/family issue that is affecting things, etc etc. 

Its the lack of communication that I have the biggest gripe with, but as I have so little information to go on I don't whether this is the fault of the Dealer, Distributor or Manufacturer....  

The next time I speak with the dealer, if he cannot give me an update then I will tell him that I will contact the distributor directly myself and if they do not respond I will then contact the manufacturer as there is nothing to stop me doing either of these things!

Based upon what other people are saying, any future purchases I make will be determined, not so much by how the product performs, but upon the level of support/customer service the distributer/manufacturer provide.... 

OP,

what are we talking about here? Audio Research, Kenwood, NAD, Mac???