So did Oppo.....that's not that unusual.
Aesthetix stellar customer service
I wanted to share a great customer service experience. I have enjoyed my Aesthetix Calypso pre amp for 5-6 years. The remote control stopped working last week. I e-mailed Aesthetix, told them the remote wasn't working and what I had done to try to get it to work. I got an e-mail back from Glenn in about an hour asking for the serial number and my address. I sent the requested info back and received another e-mail from Glenn stating that they would send me a new remote at no charge. It made my day, Thank you Aesthetix.
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I dealt with Jim White when I took my Rhea phono stage in for a circuit update/minor mod some years back. It took a little bit of effort to get ahold of him, but once I did Jim was really, really terrific. I dropped my unit off in North Hollywood and he had it up and ready inside of a week. When I returned to retrieve it, Jim even took me thru a brief audition of the prototype Atlas amp he was working on at the time. Just a class act in every way... so I'm not surprised that the OP had a good experience. Marty |
Great people doing excellent work! Jim and Glenn are top notch. If you like Aesthetix, go ahead and LIKE their Facebook page if you've not done so already. . |
