How is Accessories4Less responsible for the type of spike that Canton, a German company, supplies with their factory stands. It seems to me that their advice to you was correct in that if you weren't happy with the ones supplied buy a different type. It's clearly visible in the photo on their website that the supplied spikes are short.
accessories4less.com
Be careful for this business. They removed all negative review. I bought
CANTONLS860 Speaker Stands for my
CANTON Vento Reference 9.2 DC 7" 2-Way Bookshelf $500 like junk, it very cheap. Spike very short, whole bottom base sit on my carpet. Not big deal to buy longer spike to replace. Big deal they do not allow negative review. Send them all the pictures for detail. They said go buy better spike