It is hard to find any love for any piece if the company's CS is also
a piece. Smaller company the better in my book. Then I look at my
gear and have to admit that Tannoy is pretty slow to respond. Pass
Labs is as good as I could ask for. Innuos in Portugal responds same day. My man Vlad in MN makes Audio Mirror DACs (part-time, one man show) so his response time can be 2-3 days. But when he responds you get the answer you hope to get and more. It is all about managing expectations. When people/companies are A-holes, liars or non-responsive I will gladly pass. Why reward poorly run companies?
a piece. Smaller company the better in my book. Then I look at my
gear and have to admit that Tannoy is pretty slow to respond. Pass
Labs is as good as I could ask for. Innuos in Portugal responds same day. My man Vlad in MN makes Audio Mirror DACs (part-time, one man show) so his response time can be 2-3 days. But when he responds you get the answer you hope to get and more. It is all about managing expectations. When people/companies are A-holes, liars or non-responsive I will gladly pass. Why reward poorly run companies?