A strange business model for audio


I purchased a Technic sug700 integrated amp used on here and while it is not perfect (only70 watts aside from class d) I  am enjoying my time with it, as Ricardo would say it looks and sounds marvelous. There were a number of factors I took into consideration including two stellar reviews.
So naturally, I am interested in Panasonic/Technics and what they might be planning. So the buzz is they are getting back in the USA in a big way. Yet when I try to contact either the parent corp. or Technics I either get a nonworking number, nonworking email address, or some useless computer directing me to those nonworking numbers. I also found out if something went wrong with the amp.it  would have to be shipped 2000mi to fla. When I called their dealers none of the locals had any of my amps in inventory and were awaiting their first shipments. I have not run across any ads or other reviews son I guess they are not reaching out to them why not I  wonder,if it was a kef LS50 there would be a dozen reviews. This product line has been out for at least 3 years. It is as if they abandoned the US market or the marketing and distribution  depts. are incompetent. Just saying my experence.

scott22

Showing 1 response by chorus

It is hard to find any love for any piece if the company's CS is also
a piece. Smaller company the better in my book. Then I look at my
gear and have to admit that Tannoy is pretty slow to respond. Pass
Labs is as good as I could ask for. Innuos in Portugal responds same day. My man Vlad in MN makes Audio Mirror DACs (part-time, one man show) so his response time can be 2-3 days. But when he responds you get the answer you hope to get and more. It is all about managing expectations. When people/companies are A-holes, liars or non-responsive I will gladly pass. Why reward poorly run companies?