A simple request---Please pack audio gear well.


I just received a Rowland amplifer today via Fedex Ground. It came from within the state so it was a shorter transit time.

the amp came with a bent rear heat sink. I have not yet checked to see if it works operationally.

the amp was packed in a single, fairly thin walled cardboard box. the amp was not wrapped in plastic, so I spent 10 mins, poking out shipping peanuts out of the heat sinks.

There really needs to be guide here on Audiogon on how to properly pack audio equipment for those to follow.

Some of my suggestions

1. Never use peanuts, they are worthless, especially when shipping anything over 1 pound in weight. a 50 lb amp will render a .0001 oz piece of foam useless when it rolls on top of it.

2. double box things or use a thick walled box. Computer boxes are great if you can't double box.

3. wrap the item in something. never just pack it naked. use a garbage bag if need be. a pillowcase. USE something!

4. if you don't have something at home, use a packing professional, I have done this and the $20-$45 cost was worth the risk.

I am very worried about powering up this amp and will be using a pair of speakers I found at the flea market as the Guinea Pig while testing if it works.
justlisten

Showing 5 responses by bdgregory

Who paid for the shipping? If the buyer agrees to pay the shipping costs they are in a much better position to specify how the equipment should be packed and sent. If you want it double boxed and no-peanuts, then make it part of the deal.
Respectfully, everyone should read the FAQ guidelines I referenced above. They are detailed, specific, and if followed will mitigate pretty much any problem that comes up. Per the guidelines, who pays for shipping is negotiable (ie buyer or seller will pay), but irrellevant to the question of who's responsible for safe packaging and shipment. THAT, is always the seller's responsibility. I personally will not deal with a seller who doesn't subscribe to this rule.
My earlier question about who paid for the shipping costs goes to the point of "you get what you pay for". If how the item is packed is important to you, and I can't imagine why it wouldn't, then you should be very precise in your purchase offer to specify your requirements and may be even go so far as to back it up with dollars. Sure it's the seller's responsibility to adequately pack the item, but as a buyer do you only want an adequately packed item? Again, if it's important, then specify in detail and pay for it.
. . . an excellent point, and I think this approach is necessary because we've seen that few sellers bother with attention to standards such as those published on the site. I've purchased from sellers with extensive + feedback who shipped items with entirely inadequate packaging. It was left to me to wait for settlement of claims.

Regarding UPS packaging - I've received several shipments packed by ups stores and NONE of them were packaged adequately to withstand UPS's normal handling. They used bubble wrap for a 70 lb Rel subwoofer for cryin out loud! There are only 2 shipments that were packaged by a UPS store that didn't sustain some damage. 2 others were total losses. In one case (Rega Speakers) I asked the seller to ensure the packaging was "bullet-proof". He had the UPS store "add some extra padding" to the original mfg shippping cartons. UPS tossed in some peanuts and bubble wrap (literally tossed, and it was not enough to fill the box even half way). Those speakers arived damaged because the mfg carton was pretty worn down and had too much give.
you cannot use bubble wrap or peanuts for amplifiers and speakers!! This is how heatsinks and face plates get bent. You also can't ship in single wall boxes - which apparently is all the UPS stores stock.

One thing I do to assess what kind of attention a seller will give to packaging is to read the feedback comments. If there are are comments like "great packaging" from most buyers, I'm usually comfortable. If not, I spend a good deal of time specifying the kind of packaging I expect.
Bubble wrap is great for light components, but alone isn't enough for heavy amps or speakers. Their corners will cut right through it and be destroyed the first time the package is drop-kicked. I've been the recipient of amps poorly packed in bubble wrap. Speakers too.

I have found that the solid foam insulation from home depot is great. it comes in various thickness (1" - 2") and also different densities (white vs pink). They sell it in panels 2ft x 8ft for anywhere from $5 to $12 depending on thickness and type. It also comes in 4ftx8ft size. It cuts to size very nicely.

If I use peanuts, I put them in a poly bag and seal it up with tape. It helps prevent shifting, and is also much friendlier to the receiver.