1st Tube amp question

I had a telephone conversation about biasing with the tech support guy from Cary (this was a few years ago when you could actually speak to someone from Cary on the phone about issues) related to a Cary V12 that I was taking out of hibernation, and in the course of the conversation he told me that it wouldn't hurt it at all to bias it without a speaker load hooked up.  That typed, I put a load on it anyway.

Also, I remember a couple of ARC VTM120s I used to own, & the guy from ARC told me to NOT have the preamp turned on when I biased them.

@decooney 

Were you referring to Dennis?  Actually that was not Dennis that I talked to the last time.  That was in the fall of '17 I took that amp out of mothballs & felt the need to call Cary to clarify something, & I think by then, Dennis had already left.

I remember after I bought my first Cary amp in (I think '94), Cary provided great customer tech support (thank you, Kirk Owens, wherever you are), and because of that tech support, I bought 3 other Cray products & had them do upgrades and even also bought tubes from them.

I had sworn Cary off, but recently I couldn't resist a preowned SLP 05 from their site.  Oh well, it probably isn't just Cary; I wouldn't be surprised if that's most of them now-a-days. 

@decooney 

for sure.  I don't particularly want to trash out people or companies in public, but I don't mind relating the good experiences I have had.  I always thought that DH was great (it blew my mind when I called Cary to clarify something not long after I bought my V12 and I found out I was actually talking to DH himself), and that Kirk Owens (when he was there) was the absolute BEST. 

And, as I typed previously, I repaid that great customer service and tech support with loyalty as a consumer.  And I will say that I really like the preowned preamp that I recently bought from Cary.  It is just too bad that (at the present) if I experience issues with it that I cannot figure out by myself, it will be me sending emails and waiting for replies, or seeking help on an a forum such as this.  (The latter is how I troubleshot & repaired my Cary V12 when it went down about a year ago.)