Krell Service

Update:

My KAV280CD has been at Krell for 8 WEEKS!! Still they have not even looked at it and when I respond to the emails for updates I get snotty remarks back. This is an all-time low.....perhaps it does not surpass the all-time low of Audible Illusions, but this is darn close!

I have just sent my SACD standard back for repair. I will let you know how it goes. My experience with Krell so far has been excellent, so I expect a quality and prompt repair job! If for any reason they are delayed, I'm sure it is under extraordinary circumstances. Arbuckle, was your unit under warranty? Are you original owner from an authorized dealer? That could dictate the pecking order for your repair work.

I sent my KAV 300cd in for repair about 10 days ago - they said it would be a few weeks before I even hear anything about a repair estimate. They have been very nice when I've contacted them, though.

Don't be afraid to follow up with Walter periodicaly. Sometimes a mention of how much you appreciate their time and effort helps as well. My experience has been exceptional so far.

I was originally told 3-4 weeks for my KRC HR repair. It then became 6-7 weeks, and eventually took 14 weeks. Patrick Bresnehan told me his best days now are worse than his worst days 3 years ago. I advised him to look for a new job. 3 weeks later when I tried to contact him about my pre amp I was told he left the company. I am so angry that I am selling of all my Krell gear. This is not the first time I have had a bad experience with Krell service.