Krell Service

Love to hear turn around times you have recently experienced at the Krell factory service dept.

hiend205-24-2007 7:25pm

mainer8 Details Discussions Posts This discussion Message User 26 posts 06-03-2008 at 11:27pm Copy Comment URL Report Comment Edit Delete I got my cd player back within four days after approving their estimate. It works great and is good as new. Overall, while it took awhile for krell to give me an estimate, I am very satisfied with the quality of the service.
mainer8 Details Discussions Posts This discussion Message User 26 posts 05-02-2008 at 01:23am Copy Comment URL Report Comment Edit Delete I sent my KAV 300cd in for repair about 10 days ago - they said it would be a few weeks before I even hear anything about a repair estimate. They have been very nice when I've contacted them, though.
mainer8 Details Discussions Posts This discussion Message User 26 posts 05-17-2008 at 01:12am Copy Comment URL Report Comment Edit Delete still no word on my cd player, but they are at least nice whenever I ask. I just hope it doesn't end up being too expensive.
mainer8 Details Discussions Posts This discussion Message User 26 posts 05-30-2008 at 09:49pm Copy Comment URL Report Comment Edit Delete I finally heard back on my cd player and it shouldn't be too long until I get it back - it ended up being around $500 to repair, but now I'll basically have a new cd player since they're replacing a bunch of stuff. The staff at Krell was very courteous and helpful when I called them to pay and answered a lot questions I had on my other krell stuff too.