Krell Service

Love to hear turn around times you have recently experienced at the Krell factory service dept.

hiend205-24-2007 7:25pm

dave_b Details Discussions Posts This discussion Message User 3,159 posts 03-04-2008 at 02:48pm Copy Comment URL Report Comment Edit Delete I have just sent my SACD standard back for repair. I will let you know how it goes. My experience with Krell so far has been excellent, so I expect a quality and prompt repair job! If for any reason they are delayed, I'm sure it is under extraordinary circumstances. Arbuckle, was your unit under warranty? Are you original owner from an authorized dealer? That could dictate the pecking order for your repair work.
dave_b Details Discussions Posts This discussion Message User 3,159 posts 05-02-2008 at 04:16pm Copy Comment URL Report Comment Edit Delete Don't be afraid to follow up with Walter periodicaly. Sometimes a mention of how much you appreciate their time and effort helps as well. My experience has been exceptional so far.
dave_b Details Discussions Posts This discussion Message User 3,159 posts 05-05-2008 at 01:28am Copy Comment URL Report Comment Edit Delete I forgot to mention that my first repair took 4 weeks and a susequent repair (new drive had cracked a gear)took 3 weeks...but it was worth the wait. Remember, it takes a week for them to get a unit and process it plus a week for return.