Krell Service

I live in the area. Those guys are great. they let me drop off my amp in the morning, then jump back on the highway for work. The amp has been in for service twice and always it was back in a week/ten days, repaired under warranty, then shipped at their cost. One time I picked the amp up and they helped me load it in the wagon and away I went. They could not be nicer. And I just picked up a new EVO 402 with the trade in program and the sound is unlike any previous Krell amp. It sure was a VERY BIG upgrade from the previous amp, a 400cx.
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I just sent a cd player in for service. They have had it for almost two weeks, given that was over New Year's, but their latest response is it will be another 2-3 weeks to get a response on what is the problem and what the cost will be. I am not happy with this kind of service from a hi-end manufacturer.

Sent a DT-10 transport in. The response was about 2 weeks but try to do better. That is a reasonable amount of time for me to wait. I was able to talk to the service dept. supervisor a few times. Very friendly and helpful. The transport came back working like new. Krell has among the best follow-through and cusomer service that I've dealt with in any business. Today most companies wont pick up the phone much less return calls. I dont believe that you will ever see this happen with Krell. A very good experience and I intend to be a Krell customer for many years.

Togo, sometimes Krell gets busy and takes a long time to respond. I'm waiting on a Krell CDP to be replaced. It's been two weeks with no real reply.

Other times I had with them have been a pleasure. I think they maybe short staffed now.

Anyone else know anything?

Togo,

You are one of the lucky ones. I dont question the friendliness of the staff, they are friendly. We are just going on 5 weeks now since they had my player and the only response I have is....they can't tell me when they can even look at it for evaluation.

So now I have been without music for 5 weeks, who knows when they will look at it (will it be months or weeks??). If you call this great service I would hate to see bad service in your book.