Krell Service

The last time I sent my Krell amp in for an update they had it back to me the same week; outstanding service. Krell is a first class company.

Sucked. I sent my dvd player in for repairs. They said 2 weeks. It took 3.

Ordered a new pre/pro. They said a week. Two weeks later and I'm still waiting.

Very disturbing considering that my previous experiences had been like Bobgates.

Im not all that thrilled either. Said 2 weeks, called after 3 got an immediate reply estimate was done, who knows how long it was sitting there, now it will be 1 1/2 weeks till they ship after paying within 10 minutes of the reply email.
Last time unit got damaged on the way there, took them 3 weeks to tell me it was damaged, then they ran out of parts unit was there 2 months. came back like new though.

I have had 3 pre amps 4 Amps and 2 CD players and have only had to call them for information that I got promptly and accuratly. Never had a krell break down.