Anyone have problems with Arcam digital gear

I live in Canada. The Arcam distributor for Canada is Emerald Audio in Toronto. I own an 8SE CDP that developed a spontaneous electrical discharge "pop" 6 months beyond the warrantee period.

Emerald Audio honored the warrantee and went out of their way to isolate a problem which was very difficult to recreate and isolate. The problem reoccurred a year later and this time Emerald no only honored the warrantee again, but resoldered every connection and upgraded every conceivable part that may have caused the problem. I have a superior machine to that which I sent in for repair.

I have had no further problems and enjoy this product a lot. I have the highest regard for Arcam and their distributors for backing up their products.

a nice bunch of happy Arcam owners here! Guess we don't need a support group!

Yea, i just want to second what was said about dealers' using that line about reliability being an issue. you only hear it when you mention the name of a product that they don't sell. I just recently had a dealer tell me that arcam was good but, didn't i know that they're prone to lot's of problems? of course he didn't sell arcam - and i bet he wishes he did. arcam is the market leader in the UK and quite an easy sell, he could probably move truckloads of their gear and put alot of money in the bank. These guys are salesmen first no question.