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Best Customer Service (Manufacturer)

There are many audio companies that are competing for our hard earned dollars. The impressive guys are the ones that stand behind their products. Nothing is more disappointing than the companies that "take the money and run". One of the notable good guys that take their accountability seriously is Bryston. They stand behind their products with an unheard of 20 Year Warranty. What are some of the experiences with Bryston and the other "Responsible" audio manufacturers?
dr_
john_l
782 posts
 
Pass labs does rule. I called them up to ask about phono stage matching. They actually went and got their 'phono guy' on the phone to help out. Outstanding. I've had Peter help me out via email too. It's obvious they go the xtra mile, and are happy to do it. Nice that their product is great too.
phild
603 posts
 
I have had great experiences with Pass Labs, Bel Canto, and Merlin.
hifiguy
15 posts
 
I have had good service from B&K Components, who replace some binding posts on an amp that had been damaged.
mwp7373
29 posts
 
Vandersteen has always been highly responsive to questions and issues I have put to them regarding their loudspeakers; on one occasion I was able to speak with Mr. Vandersteen personally. Very impressive service, very impressive products.
garfish
1,840 posts
 
Douglas Brown, Tech. Rep. at Sonic Frontiers is excellent, as is Todd Sutherland, Customer Relations at Madrigal. I bought two used Levinson components last summer and Todd asked for serial numbers then immediately gave me significant "remaining warranty". Steve McCormack at SMC, and Richard Vandersteen at Vandersteen Audio are also excellent.
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