Simaudio doesnt stock parts for discontinued produ


I tried to order a new face plate for my Simaudio LP5.3 phono amp. Wanted a silver one to match my silver power supply. I emailed Simaudio with the request. After 3 week they answered that they dont stock that part because the item was discontinued in 2010. Really, two years and they no longer stock parts.

I certainly know now what my next audio purchase will not be.
manitunc
Look, I asked for one part and was told they dont have it because the unit was discontinued in 2010. No other comment and I didnt start asking about parts I didnt need. So my heading accurately reflects my experience and Simaudio's response. If you want to add the word "some" before "parts" have at it, but I dont know if that is accurate either.

But I dont agree with your position. the internal parts can typically be found anywhere, such as capacitors or resistors. the board may be custom, but not the pieces. however, a face plate cannot be found anywhere else, and with their logo, is impossible to replace elsewhere. And thats the only thing you see, the one part they have taken great effort to design and reflect their product. the rest of it is just a box with off the shelf electronic parts, arrange in a particular way. Good parts yes, but not otherwise irreplaceable.

Just seems to me that a unit less than 2 years old should be able get every part, and if not, then I need to look elsewhere.
The headline should read "Audiophile Wants Balls Wrapped in Warm Towel". All this angst is about mismatched colors of components. If this was a beer commercial your post would be the second unmanly thing you did today.

I'm mad as hell and I'm not going to read post like this anymore!
Your headline is not accurate because it is totally misleading in that it asserts that no parts (note the plural) are stocked for discontinued products.

The headline should read: "Simaudio doesn't stock replacement faceplates for discontinued products" You inquired about "a" part that wouldn't even be relevant to 99% of the people that would need "parts".

I think we all agree that a manufacturer should stock critical non standard parts for discontinued items.
I guess I stand corrected. Looks like my experience is not unexpected and acceptable in this industry.