Simaudio doesnt stock parts for discontinued produ

I guess I stand corrected. Looks like my experience is not unexpected and acceptable in this industry.

Yeah, I was really disappointed because I was considering going to an all Simaudio setup, but clearly not now. Any other manufacturers have the same parts policy?

I might understand that a certain electronic component has been discontinued, but there is usually a replacement. A faceplate doesnt have any option to buy elsewhere, and since one of their sales promotions is that you can get the equipment in two different colors, black and aluminum, you would think that they would have a faceplate around, less than two years after production ended. But no.
So, I guess no one better scratch theirs. And I probably should have checked on availability before I bought mine in the wrong color. But hey, live and learn.

Look, I asked for one part and was told they dont have it because the unit was discontinued in 2010. No other comment and I didnt start asking about parts I didnt need. So my heading accurately reflects my experience and Simaudio's response. If you want to add the word "some" before "parts" have at it, but I dont know if that is accurate either.

But I dont agree with your position. the internal parts can typically be found anywhere, such as capacitors or resistors. the board may be custom, but not the pieces. however, a face plate cannot be found anywhere else, and with their logo, is impossible to replace elsewhere. And thats the only thing you see, the one part they have taken great effort to design and reflect their product. the rest of it is just a box with off the shelf electronic parts, arrange in a particular way. Good parts yes, but not otherwise irreplaceable.

Just seems to me that a unit less than 2 years old should be able get every part, and if not, then I need to look elsewhere.

Ketchup,
I would hope that if I could have used the new one, Simaudio would have said so. Whatever, its not that important to me looks wise, just surprised, thats all.

One question that comes up is, first, how many extras were made beyond those used for production and then, how many of those were used to replace damaged ones, or for people like me who want to change face plates. I would hope there werent many damaged ones.

Diggory,
Since Simaudio offers a choice of faceplates for their equipment, either black or polished aluminum, I would think they would have had a stock of each to put on as orders came in. Or they may have just decided to build a certain number of each color.

Upon reflection, the title of my post could have been worded differently and more specifically, given the posts that indicate confusion or surprise. I wrote it just after I got Simaudio's response, and I was a bit floored by that response. Unfortuntatley, I dont know of any way to change the title once it is posted. But i stand behind what have written in these posts.