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Allaerts down-repair or ??

After about a year in my system,the ECO has ceased to produce any sounds from the left-hand channel.After speaking with my dealer and Audio Advancements,I was told that it would take at least 6 months to get the cartridge repaired.After inquiring further,it appears as if 24 months or more may be the "real" time period.
Would having someone else take a "look" be an unwise course of action,as this would negate my "warranty".
Your thoughts?
Happy Holidays and thanks in advance for your response.
tpsonic
nsgarch's avatar
nsgarch
2,524 posts
 
TP, as long as you have your receipt, noting the serial no. of the cartridge, there should not be a problem. I'm not sure why JA wants you to send it directly to him. If it's currently covered by a warranty, then I believe the dealer from whom you purchased it is the responsible party.

JA might have a perfectly good reason for his request, but first, for your own protection, you should have it in writing from JA and the dealer that there is a warranty currently in effect.
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tpsonic OP
1,092 posts
 
I sent a copy of the invoice to Allaerts,in a JPEG file.The dealer did not have the serial number listed on the receipt,but I took that off the box it came in.That is how JA gave me a manufacturing date of 2003.
lithojoe
119 posts
 
Yeah Tom, can't wait to hear who or what is the culprit on this story/nightmare!
nsgarch's avatar
nsgarch
2,524 posts
 
Dealers of such high-end gear don't just overlook noting serial numbers on invoices -- unless they have a reason. Regardless, you can still hold the dealer responsible, unless he no longer wants to represent JA ;-)
topoxforddoc's avatar
topoxforddoc
353 posts
 
TP,

I sent my cartridge directly to Jan by insured post. It's quicker. He emailed me once he'd received it and usually answers his emails.

I think he's quite proprietorial about his carts and doesn't like anyone else rebuilding them. Mind you, his rebuild costs for a top end cart are pretty reasonable.

Charlie
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