has anyone had problems with wadia service?

Roxy54,

Thank you - I appreciate it - I'm just trying to be of assistance. Nowadays, people are quick to criticize or lay blame but I always try to think about logical means to reach a positive result prior to posting on a public forum "that something strange is going on (like, maybe wadia is about to go under)."

Knee-jerk reactions seldom accomplish much. Plus, with the Internet - any posting is usally there forever and such remarks could damage a company...even one such as Wadia which has an excellent track record spanning many decades.

The postings to this thread are slow to publish but I don't think Paperw8 even e-mailed Wadia's service department directly (the email is provided on Wadia's service page of the Wadia website) which to me seems more logical. Especially when the phone route failed to meet his expectations.

So, I'm here to throw things out there for all to consider such as e-mailing wadia's service department, or contacting a dealer for an internal number, or not phoning on a Friday, or considering the new larger entity which may require an extra step or some extra time for a response. I don't think that my suggestions are insulting or outlandish in any way.

I'm not vigorously defending Wadia but the experiences of one person, whom has explored few options, does NOT indicate to me that Wadia has a widespread problem.

Sure, in a perfect world the service person could have answered the phone or, in my case, when I call Accuphase in Japan I would be greeted in English but sometimes things require an additional step.

Paperw8, I have taken your suggestion to heart which is why I have e-mailed and faxed Wadia Customer Service, as a consumer would, based on the information provided at wadia dot com / service /

I will report back on the response time. It's now 10:20 PST on a Sunday (which is why I didn't call). My expectation, based on my experience with Wadia, is that I will hear back by end of day on Monday. Stay tuned...

Paperw8, as you obviously have access to a computer, did you ever attempt to e-mail wadia service directly?

service at wadia dot com

I didn't read anywhere that you had. When phoning didn't work did you explore this avenue as provided by Wadia?

Regardless, I will report back my own experience, as a dealer playing the part of a consumer, on actual response time from Wadia's service department.

yes i did send an email message to wadia last week. since you said that there was a big audio show last week maybe i shouldn't have expected a 24-hour reply (although i didn't think that the service department typically went to trade shows).

just to get you straight on the sequence of events, sumiko did not acquire wadia; fine audio SpA acquired wadia about 1-1/2 years and fine audio SpA acquired sumiko about 6 months later.

one final comments, while i appreciate you offer of assistance, one thing that i do not appreciate is your tendency to misrepresent my statements. i explained the protocol that i followed to get service and why i followed it. i also explained wadia has fairly high dealer turnover and the dealer from whom i bought my unit no longer represents wadia. adding to the annoyance is your mitt romney-esque tendency to take different positions on a given topic: on the one hand you assert that manufacturers would of course expect customers to contact dealers because that is why they set up dealer networks, and on the other hand say "well gee, if you need repair then of course the customer should go to the manufacturer since dealers aren't equipped to deal with repairs" (i note that this thread is about getting repair service on my wadia 381).

if you want to assist, i appreciate it but i think that you would do well to leave it at that and stop editorializing on my possible motives or actions. because in the latter case, you are not helpful.

I have had but one position that I have repeatedly suggested - if your attempts to contact Wadia, for whatever reason, fail to meet your needs, then yes, you should CONSIDER calling a current Wadia dealer for assistance in getting you in contact with Wadia. However, when presented with a willing person to help you, without ever asking why/where/when regarding the unit, you were suddenly no longer interested in picking up the phone or e-mailing.

If you had an understanding as to the acquisition and affiliated companies then perhaps you might have contacted ARC or Sumiko instead of a dealer.

Yes, I agree that you should not have to do any of this but given the information, as you explained it to me, you kept calling Wadia over an over so why not try another number instead? Why not call me 2 days ago, before all of this back and forth?

You asked for assistance and I was the first on the scene with the tools you needed to solve the problem quickly and easily. And, I have informed Wadia of your experience as well. So, even without calling or e-mailing me, I was still able to assist you - WHICH is all I have been trying to do now for the past several days.

I apologize that I keep referencing Sumiko instead of the parent company - Fine Sounds Group. Yes, I am aware of the timeline and players but what you don't know is that after the addition of Sumiko, and restructure, Wadia dealer's needs were fulfilledby the Sumiko division.