USB to Dual Coax Bridge for Qutest DAC

@audphile1 

Followed your instructions.  Still no sound.  Any other thoughts or suggestions before I pack it up tomorrow?

Thanks for trying.

Have you confirmed the settings are back to ctlremote? And used the standby button to reset it? 
Reboot the streamer and the reclocker just in case. 
is usb the input you’re using on the dac? Rebooting the streamer will re-establish the handshake if you’re using usb. Try it. 
 

Yes, I did everything.  I’m having a problem rebooting my server.  Gotta fix that first.

Thanks

Cool. Let’s try everything before it heads back to Bricasti 

@audphile1 

Hello.  It appears I blew a fuse when I rebooted my streamer.  I am going to replace it and try again.

I bought this component on US Audio Mart.  The seller has been in business for 20 years with a Feedback Rating of 100% for 58 transactions.  He also boasts a 100% Feedback Rating on Audiogon for 345 transactions.

Based on these ratings, and that the DAC was rated a 9/10 on US Audio Mart, I paid him using his preferred method of PayPal Friends and Family.

I've been corresponding with the seller about this matter all along.  He has been very argumentative and accusatory in response to my suggestion that he bear some financial responsibility for any shipping and repair costs, should I sent the unit to Bricasti for service.

He claims that because I reported to him that the unit worked initially before I started having problems, that I must have done something wrong.  He has explicitly stated that the unit should been left on 24x7, and that rebooting it voided any responsibility he may have towards costs incurred to rectify the "no audio" situation I am faced with.  He also mentioned that I probably blew a fuse (the unit doesn't have one), and that the DAC was only used in conjunction with a CD Transport, and may not be compatible with my streamer.

In my last email, I stated that "I'm relying on your reputation as a trusted seller with a 20 year track record, to help me resolve this matter in a fair and equitable manner."  I also mentioned to him that I was sending the unit back to Bricasti for service, and I would circle back with him once I heard back from them.

Again, he fired off two impulsive and accusatory emails to me, implying that I caused the malfunction when I rebooted the unit to fix the problem.  At this point, I am not responding to any of his emails and will wait to hear from Bricasti before I contact him again.  

Looking for guidance on what is reasonable and customary, and how to handle this situation. 

Thank you!