I didn’t want to go into details either but I really found this to be bad. My BOT stopped working after burning about 5 discs. I had to pay to ship it to Vermont or wherever the repair center was. It was there for months and I finally called, after my emails went unanswered, to inquire. After my initial call they emailed me a few days later saying they had fixed it and I had to pay the return shipping. The BOT returned and did exactly the same thing as before, conking out one minute into the disc burn. I called the repair center and was told to send them an email detailing the problem, this being all of 10 days after my last emai. I duly did so, waited two weeks, no response, called again, I did get a tech to sit with me on the phone and also try a few things through their service portal on the BDP3, after which I was told it needed to go back to the shop, again at my shipping expense . I argued that point with them unsuccessfully. I finally buckled and sent it. I had to call again after emails went unanswered for weeks, was told it was dead and they would ship me a new unit, at my expense of course.
Unit arrived, it dies on the first disc. I checked the serial number and it was the same unit. I called to complain, no one returned the call or subsequent emails. I gave up.
I should add that in past years I had repair issues with a Bryston pre and power amp, both of which were over a decade old. I was able to get them handled quickly and efficiently through the dealer who sold them and was very happy with the Bryston service and warranty.
As mentioned elsewhere I had numerous issues with the BDP3,which sounded great but was extremely unreliable. My conclusion here was that Bryston core business is amplifiers, and they are really good at that. I can’t speak to their CDPs, turntables and speakers. I have their DAC3, which has worked flawlessly. Their networking digital division is the problem, and since the incident that I described happened in the months before the COVID shutdown, perhaps they have improved in that area, but I am not going to spend any of my money to find out
