2. amps-preamps
  3. 185125-96030

How Long Is Too Long?

I know this forum has tons of experience with all things audio. 

My question to the members is when you send a piece of gear to the manufacturer for repair; what is a reasonable turnaround time? 

I will leave the "company" out for now because I don't want to potentially hurt their business if it's not warranted.

I sent my phono pre and step up device in for repairs four months ago.  It's a small one man operation in California.  Around the time I sent them in, one of his products got a small positive review in Stereophile magazine and he said that since then he's been swamped with orders.  Understandable I guess and good for him.  Not so good for me though.

As I said, I haven't seen my equipment in four months.  Is this considered reasonable?  I called him about a month ago and talked to him directly and he assured me that he would get to my equipment soon.  So far, nothing.  I guess I should have asked what his definition of "soon" is.

I'm happy that he's selling units and business has picked up for him but with his new found success it appears like us early supporters are being left out in the cold. 

I know my hands are tied at this point and I do have a back up phono pre of lower cost and quality so I haven't been without the ability to play records.  

I appreciate any thoughts or advice.  

Thanks, 

Nick

nicktheknife
tablejockey
3,789 posts
 

"It's a small one man operation in California."

  "I guess I should have asked what his definition of "soon" is."

I would interpret this and the other details mentioned as-your gear won't get fixed anytime soon.

One person operation that claims his biz is going wel lmeans he's paying more attention to orders coming in, and shipping them out. Warranty repairs are last on his list of things to take care of. 

Don't hold your breath-good luck

If you don't get serviced by the 5 month mark, I would blast him big time online-no sympathy/patience.

You are allowing BAD customer service. NOT your problem it's a one man operation.

nicktheknife OP
194 posts
 

@tablejockey,

Thanks for the support. I will give it another month which to some is too much leeway and some others maybe not enough.

Then I’m going scorched earth! 🤣

Hey, I might just do that anyway.

In the meantime I’ll continue to search for a different phono pre.

 

jeffrey75's avatar
jeffrey75
107 posts
 

Hey sorry to hear about your troubles OP, everybody else's to, I have played the waiting game before and it really sucks.

I believe the poster with user name morinix on Steve Hoffman Forum is who you are dealing with. I am not by all means trying to call out Lounge Audio for the bad service you are claiming to have received or redirect traffic off of Audiogon Forum I am just passing along information.

 

 

nicktheknife OP
194 posts
 

@jeffrey75 ,

Believe you're right.  His name is Robert Morin.

He seems like a nice enough guy but his business acumen needs work. 

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