PS Audio has good equipment that people are generally happy with. HOWEVER, they have a pitiful reputation for service - among the worst in the industry. Once your item is out of warranty, they will almost always tell an owner that needs a repair or service - that they can no longer support the product due to some parts issue. The Audiogon Forum is filled with users who have all received the same story.
I just recently threw away a power regenerator because they would not service it and it was no longer working. STAY AWAY. You've been warned !
Check the stream of discussion on the thread about upgrading a 15 year old system. One of the contributors to that thread said this ... I am quoting !
The PSAudio experience is not unique. I had the same problem with them with a Phono Pre Amp and these Forums are filled with similar stories about their lack of support for various components.
Here's another good one in response to my question about PS Audio...
re PS Audio. Their issues started well before the pandemic. Their attitude is: Thanks for buying our stuff, it shows that you are a discerning consumer. It broke? Sorry man, we are a small company, and it is your responsibility as an audiophile to keep us going, so here is the replacement which costs 3x what you originally paid and might last half as long.
THE WORST COMPANY IN THE INDUSTRY
