Does your IFi Zen Steam have Low Gain?


Any IFI Zen Stream owners notice a very low gain on this streamer? Mine has approximately 30db+ lower gain than other input devices. Not sure if mine has an issue or this is its normal performance. I tried reaching out to iFi on line support and their response was “thank you for notifying us we will pass it on to our development team for future enhancement consideration”.

128x128tksteingraber

Once you set the output volume in the iFi app and save it you don’t have to set it again. Mine has not moved in almost nine months. If your volume issue is when using a streaming source you might want to check for a volume setting in it. With the iFi app you have to hit the save button for each separate category you make a change in not just for the overall app. That should stay unless you change it.

@jackd thanks for the interesting input.  When I turn my Stream off it reverts back to the output  volume setting of “none” which lowers the fixed volume by about 50%.  It also reverts the output device to spdif which I don’t use, I use USB with my Dac.  So each time I use the stream I have to go in and change those two settings to my Dac and the volume to hardware so I can set volume to 100.  I do save each one after setting them. The only other volume control is my Integrated Amp. I use a sonic transporter as my roon core network player.

@tksteingraber 

 

Try going to this thread on Head Fi and following the factory re-set procedure and see if that clears your unusual problem off.  Also not sure why you turn the Zen Stream off everytime you stop playing it. 

 

 

@jackd  Ok well I did a reset to factory settings (actually multiple times) and it now saves the DAC setting and the volume setting but it will not show up in roon as an output device no matter what is done.  It’s a nice paperweight now about to become a hockey puck.  This streamer is so glitchy, not intuitive with horrible instructions.  It does sound good when you can get it set up.  My Bricasti M5 set up on my main system is the complete opposite. Time to go back to my Macbook Pro and start shopping for another streamer.

@tksteingraber 

After getting the factory reset to work and fix your original issue have you tried doing a complete reset of the entire chain to see if Roon will see the Zen Stream.  Shut everything down all the way to the router and then bring everything back up one at a time starting with the router and this includes the control point. I'm pretty sure it's something as simple as Roon losing sight of the Zen during the factory reset process and now needs to start over to find it.  Not all that unusual in a digital chain when you "change" a component which doing a factory reset qualifies as. There are are "power users" on the Zen Stream thread at Head-Fi using Roon that may be able to help you too.