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Problem with my Rose 150 b

I’m having a connectivity issue with my 150 and my iPad which I use to control the Rose. I can be playing music using the Rose App and just start losing the sound which is intermittent and comes and goes. I have the Rose connected to my AT&T router with an AQ pearl ethernet cable that is about 8’ long. I stream mainly Tidal although it happens when using Quobuz also. I have tried unplugging the 150 and restarting it also unplugging the router and rebooting it too. I haven’t reached out to Hifi Rose yet . Anyone have any thoughts. When this thing is working the sound is really nice. One other thing is that I have AT&T fiber which has 1000mbs speed.

128x128gphill
gphill's avatar
gphill OP
129 posts
 

I’m not using Roon.

gphill's avatar
gphill OP
129 posts
 

My xlr cables are hooked up right and the in and out outputs are enabled. I had volume before the factory reset. Can’t login on the Rose community sight because they haven’t send me a code for a new password.

mournbladeiv
33 posts
 

Did you check the volume on the client?

gphill's avatar
gphill OP
129 posts
 

What is the client?

mournbladeiv
33 posts
 

The Rose Connect software that you use to run the RS150B, either from an Ipad, I Phone, Computer (Mac or PC) or Android tablet or phone. In the upper righthand corner of the applicatin (client), there is an icon that looks like a remote control (will have a green dot next to it if it is connected). If you touch the remote icon, you will come to the remote control page. In the middle of the page, it says your model name/unit name(in my case RS150B). and directly below that in the same text box is a volume slider with the mute button on the far right. If it is muted, that mute button will be highlighted golden brown.

 

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