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My terrible Customer Journey with the Line Magnetic LM-503PA Mono Vacuum Tube Amps

Spoiler: Would I recommend buying a Line Magnetic product? Not when you are in Germany or Austria.

I don't know how the customer support in the United States is, but my customer journey with the Line Magnetic LM-503PA Mono Vacuum Tube Amps in Vienna is terrible.

In the Summer of 2021, I spent 10k on a pair of Line Magnetic LM-503PA mono vacuum tube amps. This was by far my worst decision in 40 years of buying hi-fi gear.

So far, I have enjoyed listening with the amps for 11 months. But for 5 months, I couldn't enjoy listening with the amps because of defects and ridiculous customer support. As I'm writing this, my Line Magnetic LM-503PA is defective at the distributor for repair for more than four weeks, and Line Magnetic has not even sent the missing spare parts from China to Germany yet. But this is just the tip of the iceberg of my terrible customer experience with a Line Magnetic product.

This is why I wrote a customer report about my journey with the Line Magnetic LM-503PA mono vacuum tube amp. The report is about many customer-unfriendly emails, a dealer who doesn't answers emails at all, the European Line Magnetic distributor holding my amp hostage, and Line Magnetic in China refusing to answer my questions.

 

128x128downtownberlin
simao's avatar
simao
1,730 posts
 

That is indeed a shame. I had the LM 518 and loved it. Problem free. Still, you seem to have hit a tragedy of errors across the board. It's a shame LM hq is unresponsive,  especially considering what you paid. Hopefully they'll learn about your report. 

princeliebe
10 posts
 

Not only the Line Magnetic, I won't suggest friends to buy any products MIC. 

Only when: 

#1 you don't want or don't need any customers support.

#2 used products. Or you have some skill to fix problems by yourself.

 

 

steven365
26 posts
 

Sorry to hear about you unpleasant experience with LM and their Austrian distributor. I’ve written an email in Chinese to LM’s headquarter in relation to this. Hopefully it will draw their attention and they can help resolve the dispute and speed up the repair. Best of luck.

jimmyblues
51 posts
 

Audio is supposed to be an enjoyable hobby. So sorry that you are having problems with this company.  Up until now I have heard positive things about LM products.

However,  that has had to do with their excellent sound quality; not customer service.  Thank you for posting about your experience.  It will no doubt be helpful to other audio enthusiasts on this forum who might be considering the purchase of a Line Magnetic product.  Hopefully the company will see your information and use it as a reference for improving their customer service.

Best of luck in resolving this situation.  

 

noromance's avatar
noromance
9,470 posts
 

@steven365  Very decent of you.

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