Dynaudio customer service ignoring me

Dynaudio makes their own drivers. They are very high quality. I would not substitute them for another brand. I seem to remember Madisound would exchange drivers only a while back. I don't know if they still do that or not.

I wonder if the customer service reps were either slimmed down or are ambivalent since Dynaudio sold to the Chinese? 

Damn guys, how did I miss Dynaudio selling out to the Chinese? That truly sucks!  I’ve got a pair of Danish Consequence Ultimate Editions that I better take care of.  Guess that is also the answer to the OP… Chinese ownership = cost cutting.  The first to go will be customer service.  The next step will be all the lower priced products made in China, and then the Dynaudio driver and crossover designs will be directly copied and produced under other labels - and of course made as quickly and cheaply as possible.  😞 

Dynaudio is not what it use to be. Components on crossover boards are now lower quality now, the customer service is unprofessional, home speakers don't sound as good, and they're overpriced. 

I had heard of similar news regarding Dyn- I don’t think they went wholesale on Chinese production though (but I could be wrong).

I was told some lower end products would be made/assembled in China while higher end components/cabinets would still be produced in Denmark. 
Anyway- when it comes to support I received a very quick response the last time I reached out to them. The contact information is attached below-

Artie Gamino (Dynaudio)

 ag@dynaudiousa.com