Berkeley CA audiophile is desperate need of help
Hello. My digital system has crashed for the second time
in 6 months. I have been in touch with my DAC
and server companies. What I really need to do
is connect my Innuous server to another DAC or another
DAC to my server. I contacted 2 local brick and morter
shops in the hopes that I could bring in my server to rule our
a problem with it. An Innuous dealer said no. Is there any
one near by who could give me a hand. Might I come to you
with my DAC and hook it up, or might you come to me
with server and or DAC? I am happy to compensate
for one's time. I am a 'senior ' female with much
positive reviews here and on the other website.
Did I say that I was Desperate with a capital D?
@bander, The strange thing is the crashing issue has only occurred TWICE in the last 6 months. Is it possible the stored album being played or the streaming album caused the server to stop working? What stored album was being played or steamed when the server crashed (stopped working)? Could this be a software issue? This might help identify the issue. The Internet connection questions asked by @gdnrbob above also need to be answered. Please keep us posted |
@bander : contact Innuos directly support@innuos.com I believe they support their products even if not original purchaser if still in warranty. If they cannot fix it via email instructions, they will do a remote session log in and help you. Meaning they will connect remotely to a computer in your network, and access Innuos in the same network from that computer |
I have an Innuous Zenith 3 and PS Audio Directstream dac. Occasionally, they stop speaking to each other or stop making music for some reason . I begin by powering off the Innuous, waiting a few minutes and powering it back on, as has been suggested. If that doesn't restore the music, I do the same with my dac. I check all cable connections. I've found that one of my usb cables isn't very tight and can come lose. I check the inputs on my preamp and dac to make sure they're set properly. Sometimes the problem is just a stupid mistake like forgetting to turn on my power amp. My Innuous is connected to an Orbi wifi mesh router. If the other steps haven't worked, I power cycle that. If all else fails, I contact Nuno at Innuous (support@innuous.freshdesk.com). He's very helpful. I hate it when my system is down but so far, by trying each of these things in order, I've been able to resolve the problem. Good luck. |
@bander Hi, I’d first check your DAC is working by plugging a computer into it. I understand you’re using the USB input of the DAC. If that works you’ve probably got a "handshake" problem with the server. Do a factory reset if possible and then connect to the DAC before you start the DAC up. Also ensure your server updates are current.
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