Berkeley CA audiophile is desperate need of help

I have an Innuous Zenith 3 and PS Audio Directstream dac.  Occasionally, they stop speaking to each other or stop making music for some  reason .  I begin by powering off the Innuous, waiting a few minutes and powering it back on, as has been suggested.  If that doesn't restore the music, I do the same with my dac. I check all cable connections.  I've found that one of my usb cables  isn't very tight and can come lose.  I check the inputs on my preamp and dac to make sure they're set properly.  Sometimes the problem is just a stupid mistake like forgetting to turn on my power amp.  My Innuous is connected to an Orbi wifi mesh router. If the other steps haven't worked, I power cycle that.  If all else fails, I contact Nuno at Innuous (support@innuous.freshdesk.com).  He's very helpful.  I hate it when my system is down but so far, by trying each of these things in order, I've been able to resolve the problem. Good luck.

Bander-hope your problem has been solved.  I didn't mention another obvious thing in my previous post--do you have other sources--a turntable, tuner, etc.--and did you check to see if they work?
 I assume the dealer who said no to bringing in your server is AudioVisions since I believe they are the only Innuous dealer in the Bay area.  I'm not surprised.  I could go on about my experiences with them and wouldn't buy from them under any circumstances  . I bought my Innuous from Dave at Audiotroy and he can be very helpful.  He offered to assist so you should call him.