2. digital
  3. 175175-1544

Berkeley CA audiophile is desperate need of help

Hello. My digital system has crashed for the second time

in 6 months. I have been in touch with my DAC 

and server companies. What I really need to do

is connect my Innuous server to another DAC or another

DAC to my server. I contacted 2 local brick and morter 

shops in the hopes that I could bring in my server to rule our

a problem with it. An Innuous dealer said no. Is there any 

one near by who could give me a hand. Might I come to you

with my DAC and hook it up, or might you come to me

with server and or DAC? I am happy to compensate 

for one's time. I am a 'senior ' female with much 

positive reviews here and on the other website.

Did I say that I was Desperate with a capital D?

128x128bander

Showing 6 responses by hgeifman

hgeifman
2,113 posts
 

Does your post mean your Innuous server stopped working twice in 6 months? Once it stops, how long does it take to getting going again? Do you restart it? Is the software on the Innuous server up to date with all updates? Can Innuous customer support help you?

Or, are you saying your DAC stops working? My best guess it is a server issue and not the DAC. I agree that an audio system crashing is no fun but every six months is frustrating but not that bad

is it possible that an album (or streaming) you are playing is defective and that is causing the crash?

+1, Music Lovers Audio in Berkeley.

hgeifman
2,113 posts
 

 

@bander, Your original post says “ My digital system has crashed for the second time  in 6 months”.   It seems no local retailer is willing to help.  What did Innuous Customer Support say?

I suggest you provide more details of the crash including the equipment in use, what you were playing and as much other detail as possible. 

Maybe someone else on Audiogon will have a solution. 

 

hgeifman
2,113 posts
 

Are there any Innuous retailers in the San Francisco Bay Area that can help?  If not, call Alma Music and Audio in San Diego for help. 

hgeifman
2,113 posts
 

@bander, The strange thing is the crashing issue has only occurred TWICE in the last 6 months. Is it possible the stored album being played or the streaming album caused the server to stop working?   

What stored album was being played or steamed when the server crashed (stopped working)?   Could this be a software issue?  This might help identify the issue.  

The Internet connection questions asked by @gdnrbob above also need to be answered.   Please keep us posted

hgeifman
2,113 posts
 

@bander, Please also reboot your modem and router. These means power off for 2 minutes and then restart (remove batteries, if any in these devices).

If there are any software updates for your router, you should apply these updates.  

hgeifman
2,113 posts
 

@bander, Routers sometimes do STRANGE things. I suggest you upgrade your Router’s software, if needed, and power it down for 2 minutes and restart it. Please also power down your modem and restart it. I hope the above excellent suggestions help solve your problem.

BTW, my Linksys router dropped packages due to a software glitch and so I replaced it with a LUXUL EPIC 3 AC3100 Wireless Router & Controller.  

 

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