2. amps-preamps
  3. 168272-18254

Lack of Lamm customer service?

Purchased a used Lamm LL2.1 and emailed Elina about having seller ship directly to Lamm to have a Tech check it to spec and make sure all is well.

Haven’t gotten a reply back yet and after talking with another Lamm owner was told it could take ’months’ for something like this...

Is this true? I was also planning on getting the Lamm LP2.1 phono, new if I could not find a used one soon.. but if this is how their customer service is I think I will pass.

Many years ago I purchased a used Audible Illusions M3A preamp and loved it... then was offered a discount for the newest model years ago... I went for it and traded in the used for the new... then when I needed customer service it did not exist.. not at least in a realistic time frame... so I sold the preamp and never looked back.

I’m already starting to have buyers remorse....


128x128Ag insider logo xs@2xrich121
speakermaster
738 posts
 
I think a lot of that has to do with the dealer involved or with the companies being backordered for so many months right now.
audioman58's avatar
audioman58
3,901 posts
 
Lamm is very arrogant and way over priced , I was shocked when I popped the cover on a $20 k preamp a few years back .
A very gifted engineer but Way too frugal at your expense.
since I have been into high end mods for over 20 years, he uses many  average at best parts that have no business in a product of this much $$.
rich121's avatar
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rich121 OP
185 posts
 
I called the phone number Lamm lists on its webpage, you get a message that they are not taking calls now right away as "We are currently in the process of restructuring the Company"
then the message goes on to say to call Elina directly and gives her number.
When I call her number, I get a message that "the mailbox is full and cannot except new messages"

Is this something that is new, or is this normal?
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rich121's avatar
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rich121 OP
185 posts
 
@whart

" I think they prefer that you work through a dealer"

No luck there...

Was approached in this thread by a Dealer, but he does not respond after replying.
Messaged another Dealer on a different forum... he doesn't respond.
Local Dealer says "You'll need to contact Lamm"


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