I've had very positive customer service experiences with all of the the following:
Vandersteen, Clearaudio, Rogue. and Eastern Electric.
Day1, it sounds like you had a couple of negative experiences and a couple of positive ones. Given 50% of the four experiences you've related were positive, how is good customer service dead?
BTW, email can be flaky. Pick up the phone, call the speaker manufacturer and ask. Vandersteen is notoriously poor about handling email, but they always pick up the phone. Everyone is different.
Vandersteen, Clearaudio, Rogue. and Eastern Electric.
Day1, it sounds like you had a couple of negative experiences and a couple of positive ones. Given 50% of the four experiences you've related were positive, how is good customer service dead?
BTW, email can be flaky. Pick up the phone, call the speaker manufacturer and ask. Vandersteen is notoriously poor about handling email, but they always pick up the phone. Everyone is different.