The Exogal saga continued....


As the owner of the Comet Plus/Ion combo, I have been a vocal critic of Exogal for fumbling the ball on the absence of applications needed to run them. They made the Comet without an illuminated window and reading it is difficult, and the remote, by their own admission, is inadequate. So the apps were indispensable, period. They have claimed for months that a new, improved remote "module" was in the making and about to be released immanently. I actually tried out a prototype they sent me and it wasn't very good. As time passed I tried to communicate with them via their website (on which they advertise a streamer line that they don't make!) and by phone, and was ignored.

So I chased down their sales manager here on Audiogon and he put me in touch with the CEO. The CEO admitted there was a problem and offered a range of excuses--a knee operation, a major internet hacking of their site, the pandemic, poor Chinese-sourced parts, an inability to get parts, etc. [In retrospect I am surprised that he didn't claim the same aliens who started the forest fires in California had attacked Minnesota] I said that I had the Ion packed up in a box as it was unusable and requested a remote for the Comet which he said was ready and would be shipped. He further stated that a new product line was in the making and that when it was released those who had the misfortune to purchase the Comet/Ion could trade those units in for "generous" credit toward the new line. Very well, I have spend thousands of dollars on this stuff so how long do I have to sit on it until I can change it out? There is no timetable for the new offerings--possibly by the end of the year, possibly not. Basically I got the old "trust me, I'm working on it" speech that they give everyone.

Two weeks went by--no remote. At that point I demanded a refund for the Comet and Ion which of course the CEO denied. He claimed he didn't send the remote because he assumed that I had packed both the Comet and Ion away until the unspecified time that he would so generously exchange them for his new products! He said he would send the remote immediately.

Yet another week has gone by--no remote. So I pass all this on to the court of public opinion. But it is ironic that the CEO of Exogal, in one of his own public postings right here on Exogal wrote: 
 "
Too many audio companies announce a product, start selling it, and then frustrate the paying customer with BS excuses. Meanwhile, they've got your money." That sounds remarkably like the situation I find myself in. 
128x128rtorchia
One thing we need to get out in the open is that Jeff's allies here are industry insiders who know his background with Wadia and are sympathetic because they know Exogal is headed toward the same fate. Wadia made terrific products but even early on they could barely stay afloat--see Alan Taffel's article in The Absolute Sound, Feb., 2007. In 2011 (really December 2010) they sold out to Fine Sounds Group in Europe, probably partial fallout from the 2008 recession. Jeff and associates split off and eventually founded Exogal. At roughly the same time Wadia was acquired by the McIntosh Group. The tale of Wadia's demise reminds me of Sony Betamax--the excellence of a product doesn't assure market success, sometimes quite the opposite. Search Wadia in the most recent postings in forums here on Audiogon and you will see that purchasers of their products have been left high and dry. 

Clearly that is what's happening with Exogal. I am sure they are shopping for a buyer and I bet it will be someone in Europe. On its site Exogal states they have opened a European distributor. Jeff doesn't mind committing public relations suicide here because he know the clock is ticking down on his enterprise. But the new buyer isn't going to get stuck servicing questionable products so Exogal purchasers are going to be as badly off as the Wadia people. Very understandably Jeff doesn't want to be transparent. Again, I question his competence in business. For somewhere between $1,500--$1,800 and a remote control all of this could have been avoided. But no, he wants us to pity him and appreciate the fact that he didn't use the "f" word. 

One more misrepresentation from him and I will publish right here on this thread all of my ignored emails to Exogal, including one in which I asked for a recommendation on which Vortex to buy. 


You have done enough obsessive ranting in this thread rtorchia.

The part I can see where Exogal is in the wrong is not just sending this guy a remote in a timely manner. Any remote. Or is he demanding more than that?
Agisthos, how is your elementary reading comprehension? You get screwed by some lying manufacturer and we will see how you like it. 
It seems as though the op is being punished for practicing patience while being led down the garden path of unfulfilled  promises. While Joe salesman might be the paid employee, if the customer can’t get satisfaction there, where else to turn to, but the manufacturer?
I’m with OP on this one. It’s funny how the CEO conveniently sidesteps the topic of the remote control. Instead of coming here and shaming your customer, why not send the remote first and then justify the reasons.