How was it sent? UPS? Fedex? The problem may lie there...
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It is NEVER the shipper it is ALWAYS the PACKER. If it was labeled correctly and packaged correctly "THIS" would have never happened.. You NEVER send anything with tube installed UNLESS the have a bonnet (hold down) on the valves. The packing will show if it was handled improperly. The inner box will show contact with the outer box. It CANNOT move inside the boxes. Tight is right. loose is a REPACK... Peanuts are a "Return to sender" at the DOOR.. No exceptions...
IF there are any breaches either way it was tossed to hard. The inside meeting the outside, OR the outside meeting the inside, (forklift blade).
I packed VERY expensive equipment for 45 year to ship overseas.. Never lost another to improper packing (ONE TIME WAS ENOUGH).
The package should be packed as if IT were returning to YOU, not THEM... UNDERSTAND.
I had tubes and a pre sent to me from Schitt. The tube weren’t checked in the unit they sold me.. It almost caught on fire, within the first hour. Cost them a sale... Great customer service though..
Bad packing, bad deal.. BUT let patience prevail.
Regards
<<<<<<<<<<<<<<<<<<<<<<<<<<<,>>>>>>>>>>>>>>>>>>>>>
It is NEVER the shipper it is ALWAYS the PACKER. If it was labeled correctly and packaged correctly "THIS" would have never happened.. You NEVER send anything with tube installed UNLESS the have a bonnet (hold down) on the valves. The packing will show if it was handled improperly. The inner box will show contact with the outer box. It CANNOT move inside the boxes. Tight is right. loose is a REPACK... Peanuts are a "Return to sender" at the DOOR.. No exceptions...
IF there are any breaches either way it was tossed to hard. The inside meeting the outside, OR the outside meeting the inside, (forklift blade).
I packed VERY expensive equipment for 45 year to ship overseas.. Never lost another to improper packing (ONE TIME WAS ENOUGH).
The package should be packed as if IT were returning to YOU, not THEM... UNDERSTAND.
I had tubes and a pre sent to me from Schitt. The tube weren’t checked in the unit they sold me.. It almost caught on fire, within the first hour. Cost them a sale... Great customer service though..
Bad packing, bad deal.. BUT let patience prevail.
Regards