2. amps-preamps
  3. 164759-153910

Straight out of the box doesn't work.

Just received my new Prima Luna EVO 400. Heavy thing, looks good. Took the foam off the tubes, only on the power tubes. Nothing on the small tubes. I'm new at this, don't know what they are called. I did notice some of the tubes were a little crooked so I seated them in a little better. However ( you new that was coming) two of the small tubes on the right kind of wooble. Did I spell that right? What the hell plugged in and red light on the right side. It doesn't work right out of the box. Going back tomorrow. Just wanted to let ya know. Going to go through the recommendations again. Good night.
knighttodd

Showing 2 responses by oldhvymec

oldhvymec
5,101 posts
 
You're not a looooser "WOOOOOBLE", is fine.

It should work out of the box, and the seller owes the BUYER an apology.
Very simple. Fuse? Bad valve, more likely..
The customer is ALWAY right.

Do a little troubleshooting, don't get too jumpy OP. Things will work out just fine..

Regards
oldhvymec
5,101 posts
 
How was it sent? UPS? Fedex? The problem may lie there...

<<<<<<<<<<<<<<<<<<<<<<<<<<<,>>>>>>>>>>>>>>>>>>>>>

It is NEVER the shipper it is ALWAYS the PACKER. If it was labeled correctly and packaged correctly "THIS" would have never happened.. You NEVER send anything with tube installed UNLESS the have a bonnet (hold down) on the valves. The packing will show if it was handled improperly. The inner box will show contact with the outer box. It CANNOT move inside the boxes. Tight is right. loose is a REPACK... Peanuts are a "Return to sender" at the DOOR.. No exceptions...

IF there are any breaches either way it was tossed to hard. The inside meeting the outside, OR the outside meeting the inside, (forklift blade).

I packed VERY expensive equipment for 45 year to ship overseas.. Never lost another to improper packing (ONE TIME WAS ENOUGH).

The package should be packed as if IT were returning to YOU, not THEM... UNDERSTAND.

I had tubes and a pre sent to me from Schitt. The tube weren’t checked in the unit they sold me.. It almost caught on fire, within the first hour. Cost them a sale... Great customer service though..

Bad packing, bad deal.. BUT let patience prevail.

Regards
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