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Help! Spakers damaged during shipping?Paid insurance (with proof)being told not Insured?

LONGGGG story, here is short verison. (this has bene going on for the last 7-8 months!!!

I sold a pair of B&W speakers on audiogon.com as well as purchasing insurance and shipping label through audigon.com
When speakers arrive to buyer he notifies me immedietly with pictures that they are broken and boxes are all busted up like they had been dropped from a formitable height and landed on their head.
I file claim with audiogon (whom i purchased the insurance through). Claim is denied due to package "not being Insured'. How can it not be insured if I paid for the insurance at checkout when I purchased Shipping label

To clarify, the claim is not getting denied for handling the situation wrong ( i.e.-  throwing away the damaged item or something) nit actually is NOT EVEN GETTING THAt far. MY receipt says that I paid for insurance and show the amount I paid but' on their end' they are showing something different (that this was not insured).

How to Resolve? Next step of Action?
 





a_mulder
audioman58's avatar
audioman58
3,916 posts
 
Your receipt shows how much insurance was paid for ,
if not on there they messed up . And no way to prove it otherwise 
that’s why you verify before leaving .
audioman58's avatar
audioman58
3,916 posts
 
Yes if you payed through Audiogon contact Tammy.
ifyoupaid through PayPal , then call to file your claim and then take a picture and show them you paid for insurance . Who did you ship it from ? The seller usually arranges all shipping .I never 
heard of shipping through Audiogon ,their rates are inflated.
for sure if payment went throughAudiogon then  paypal 
forsure contact PayPal via telephone number, claims via email too much lost in translation ,during the week only ,on the weekend
theyhave contacts who are not well versed via off shore assistance. I know through experience.
user_name
11 posts
 
Insurance is a scam.  Period.
fertguy's avatar
fertguy
271 posts
 
"Insurance is a scam. Period."   

Bingo!
speakermaster
738 posts
 
I am not sure but why would you buy insurance twice once from audiogon and pay again for the shippers insurance i would say you have your hands full but i would start with audiogon.
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