Who buy PS AUDIO ?

I am happy with my Power Plant Premier, but PS Audio needs to do something to rein in their out-of-warranty repair costs. $750 to repair this unit (not including shipping) was a tough pill to swallow. To his credit, Paul replied to my email and agreed that this should be a priority for the company.

Just a low budget hifi guy here, but I like the old Digital Link III. But I am sure their 6.1 preamp damaged my tube amp. It was a nice sounding preamp, but I'm afraid to plug it in. And I recall the PS guys seeming reticent and worried about that preamp.
So my impression is their products are hit and miss.

I have been in the audio game since 1975 and used to work in the industry for a few years.
my personal opinion is that if a consumer looks at the many variables of build quality, great sound, fantastic customer service, made in the USA, and attitude towards their "audio family", then PS Audio is at the top of the audio mountain. my system, aside from some very wonderful Thiel 3.7 speakers is comprised of all PS Gear: BHK mono blocks, BHK preamp, DSD DAC, the DMP player (now discontinued and finicky as hell, but well worth owning), and maybe most important of all, the P20 Power Plant. There are a lot of great lines on the market, but when all things are factored in, I think PS Rules. May they Live long and Prosper.

I haven’t purchased any PSA components yet, save for a few noise harvesters, but I am becoming a fan of the brand. In particular, the forums there are really outstanding in terms of the collegiality and helpfulness on offer. And the CEO is a regular contributor, along with design engineers and marketing folks. They don’t take themselves too seriously, and are open to hearing suggestions from their customers.

In fact, just today I posted something on their forum that could be considered critical of something they were doing, with a recommended alternative approach, and the CEO posted back publicly within minutes thanking for the suggestion and agreeing it was sound.  Pretty amazing. By following/participating there, you actually kinda feel like an insider.

Those who have purchased tend to become repeat purchasers and work their way up the chain. I’ve never heard one of their amps or preamps, to be honest, and not sure I ever will because they aren’t in US dealerships any longer, which I think is too bad.

But just from a lifestyle, customer-facing profile that the brand maintains, I think a lot of audio companies could learn a lot.

danvignau

As nice as their designer is in the videos, remember that when compared to other equipment in stores, the company did not do well, and switched to mail order only.

You might want to check your facts. PS Audio has been in business for more than 40 years, and still services some of its oldest products.