Origin Live company support

I would love to buy an American tonearm but Americans have been stuck on unipivot designs. Now VPI has a gimbal fat boy. I have not had the chance to play with one yet but it is certainly on the right track. As for OL that surprises me as the Brits are usually very accommodating.  

I ordered a replacement belt from Origin Live for my Well Tempered Classic.  I made the mistake of not doubling the measurement from my previous belt and received a half sized belt.  My bad.  I reordered with the correct specs and the belt I received had a noticeable bulge where they skived the splice together, which resulted in a very noticeable wow as it passed over the spindle each revolution.  The splice was also crooked. I carefully sanded the splice with 1200 grit paper and solved the problem.  Poor quality control in my opinion, but at this point I had too much time and money invested to pursue further.  The belt did make a worthwhile improvement to the sound.

Origin L delivered  the worst experience of my audio life when I needed help with a brand new tonearm. The dealer (who was really a manufacturer who packaged new OL arms with his tables)  might have done more but OL were impossible to deal with and left me hanging for an age. I'll never deal with them again. 

If you have to have British go SME.

That is a shame to hear that.
  My next table/arm was going to be Origin, now I'm having second thoughts.