The Music Room - Boulder Colorado


This vendor has a lot of favorable comments - but I have had a very unfavorable experience with them this Dec 2019. I have sent all my trade items & $400 via PayPal to them (per our email agreement) - all of which The Music Room has been confirmed to have rec’d. Despite my many emails they do not get back to me on the status of my trade shipment of a Rega turntable. I have called them multiple times - I cannot recommend that you deal with The Music Room, and currently I do not believe that they are legit. If they don’t make right in the next day or so I will have to file a complaint with the BBB.
Ag insider logo xs@2xlarsa39
Great that Josh the owner weighed in and helped. With twenty employees TMR is bigger than most of the firms that OEM our beloved gear... not an excuse just reality.

i will also say as a TMR fanboy they have a foam in place packing system and sturdy shipping boxes, gear  sold without factory box arrives intact !
Perhaps you might wish them a Merry Christmas and a Happy New Year.

No seriously.  You might go there in person and confront them or demand they refund your money.   
@robob and others: this thread has been fortuitous. We've discovered an issue with our email configuration that is causing a number of emails to be flagged as SPAM. We are diving into out spam folders now, but again - if you ever have trouble reaching us please call 720-336-8742. It's never our intention to ignore or dismiss our highly valued customers. Thanks again

josh
I’ll add to the positive reviews above.  I’m very happy with the several transactions I’ve had at TMR, both buying and selling.

Its hard to find their exact terms for accepting consignments on their website.  Their commissions are not insubstantial but well worth it to me, considering I don’t have to market, package, ship or insure items, much less deal with Customer issues.

I live in the world of the written contract and was a little uncomfortable with the absence of black-letter paperwork with my first consignment, but it was never an issue and I don’t worry about it with them anymore.

one thing...they evaluate an item and list it on their website and will regularly reduce the price until the item sells.  They won’t regularly contact you during this process, so you will have to initiate communication if you want it.

I have also purchased from them and was similarly pleased with the item, it’s description and price.  I can’t speak to packaging since I’m local.  Again, friendly and responsive communication and a quick, satisfactory resolution of a small wrinkle after purchase.

Overall, they are friendly, knowledgeable and reliable.  My dealings with them, in person and over the ether, have left me with only positive impressions.
I'd just like to add to the numerous posts of praise regarding TMR.  I've been doing business when then for years, maybe 50 transactions between buying/selling (that's a me problem, ha).  Everytime has been perfect, and I'll continue to do business with them.

Most of my dealing have been with Rob and Karl, and they are both top-notch professionals!