2. misc-audio
  3. 153013-89977

The Music Room - Boulder Colorado

This vendor has a lot of favorable comments - but I have had a very unfavorable experience with them this Dec 2019. I have sent all my trade items & $400 via PayPal to them (per our email agreement) - all of which The Music Room has been confirmed to have rec’d. Despite my many emails they do not get back to me on the status of my trade shipment of a Rega turntable. I have called them multiple times - I cannot recommend that you deal with The Music Room, and currently I do not believe that they are legit. If they don’t make right in the next day or so I will have to file a complaint with the BBB.
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todd30312's avatar
todd30312
13 posts
 
I have sold five or six Audio Research products to TMR and each experience has been positive. Their offers have been very fair and honestly close to what I would get for them as a private seller without the hassle. Their turn around times have been very good and the payments have been prompt. I would happily buy from or sell to them. 
stereosanctity's avatar
stereosanctity
71 posts
 
Sorry to hear you’re having this problem. But glad to hear TMR is making it right. 
In October I picked up a used Clearaudio Concept from them.  The agreement was I’d pay for the Concept’s full asking price, and after TMR received my trade in they’d credit back the value they proposed.  It did take them about 7 business days to evaluate the trade in gear and issue the credit.  

Hopefully in your situation they’re simply having an issue with bandwidth to get things done, doesn’t excuse the poor communication though.  
robob's avatar
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robob
197 posts
 
I also have had no response via email from them regarding a used Nakamichi DR-1 I bought a few weeks ago that has a problem that was not disclosed.  I sent emails to two different people including support.
This is disappointing since I was thinking I would buy more from them at some point.
Y'all take it EZ,Robert
emcdade
95 posts
 
TMR is great, A+ experience for me in the ast.
maurice1937's avatar
maurice1937
36 posts
 
I have had good dealings with TMR
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